New York State In-depth

RG&E hosts public meetings for people who have billing issues

ROCHESTER, NY – After a year-long investigation by News10NBC, New York state regulators are coming to Rochester to hear from frustrated RG&E customers.

If you’re one of the thousands of people who have encountered billing and customer service issues with RG&E or NYSEG, investigators at the New York State Department of Public Service want to hear from you.

The NYSDPS will hold the Rochester public hearings on Tuesday, February 7, from 1:00 p.m. to 3:00 p.m. and 6:00 p.m. to 8:00 p.m. at Rochester City Hall in the Council Chambers.

They will also host public comment sessions in the Binghamton State Office Building, first floor conference room on Wednesday, February 8 from 1:00 p.m. to 3:00 p.m. or 6:00 p.m. to 8:00 p.m :00 – 15:00 or 17:30 in Somers -19:30 at the Heritage Hills Society.

There are also two virtual public meeting options for customers unable to attend in person to provide your comments. Both take place on Tuesday 31st January. Below you will find information on how to register for the lecture:

  1. VIRTUAL: Date: Tuesday, January 31, 2023
  • Time: 1:00 p.m. Electronic access:
  • Event number: 2343 229 4895
  • Event password: January 31 until 1 p.m
  • Access by phone only: 518-549-0050
  • Access code: 2343 229 4895
  1. Date: Monday 31 January 2023
  • Time: 6:00 p.m. Electronic access:
  • Event number: 2333 158 8627
  • Event password: January 31 until 6 p.m
  • Access by phone only: 518-549-0050
  • Access code: 2333 158 8627

Anyone wishing to make public comments on the recordings in the virtual forums must pre-register by noon on January 30, 2023. To Register Electronically: Attendees wishing to post a comment and electronically log into a virtual forum can go to www and then click Join a Meeting in the upper right corner of the screen and enter the above Enter the appropriate event number listed and provide any information requested. Telephone registration: Any participant who cannot participate electronically can participate by telephone.

Call-in participants wishing to provide a statement must pre-register by calling 1-800-342-3330 and provide the requested information. On the date and time of the virtual forums, electronic attendees should visit and enter the appropriate event login number MATTER 23-00068 -5-.

All dial-in users should dial 518-549-0500 and enter the appropriate access code listed above. Individuals with disabilities who require special accommodations should call the DPS Human Resources Office at (518) 474-2520 as soon as possible.

TDD users can request a sign language interpreter by calling 711 through the New York Relay Service. Individuals who may need language assistance are asked to call the Department at 1-800-342-3377 for free language assistance services regarding this notice.

Other Ways to Comment: For those who cannot participate in a public forum or prefer not to speak, there are several other ways to submit your comments. Comments should refer to Matter 23-00068, NYSEG/RG&E Billing Investigation. Via web or email: The Department of Public Service will launch a special comment form on by January 31, 2023.

Alternatively, comments may be directed to the Hon. Michelle L. Phillips, Secretary, New York State Department of Public Service, 3 Empire State Plaza, Albany, New York 12223-1350. All written comments will become part of the records being reviewed by the commission on the matter and can be found at the department’s website on matter 23-00068.

Toll-Free Opinion Line: Comments may be submitted by calling the Department of Public Service at 1-800-335-2120. This number is designed to receive 24-hour comment on pending matters from state callers.

These comments are not reproduced verbatim, but a summary is provided to the Commission. ISSUE 23-00068 -6- Filing a Consumer Complaint If you wish to file a complaint about your utility service, you can contact DPS at, 1-800-342-3377 (Monday-Friday, 8:30 a.m.- 4:00 p.m.) or in writing to the Office of Consumer Services, 3 Empire State Plaza, 4th Floor, Albany, New York 12223. Please include as much information as possible with your complaint.

More on billing issues with RG&E:

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